We have seen this in a few instances of our clients not being able to receive ThankView tests or emails from their account manager. 

We recommend having your IT department whitelist our domain, email domains, subdomains, and IP addresses:
@thankview.com
@emails1.thankview.com
@emails2.thankview.com
@emails3.thankview.com

Outbound IP addresses:

50.31.156.96/27 (50.31.156.96 - 127)

104.245.209.192/26 (104.245.209.192 - 255)

50.31.205.0/24 (50.31.205.1 - 255)

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