What it is:

  • We offer closed captioning which is available through a 3rd party vendor.
  • We ask that you allow for 24 hours for captioning to be complete.
  • If you have requested closed captioning you will not be able to schedule a send for that video until the closed captioning is complete.
  • The closed captioning is performed by humans and is very accurate.
  • Closed captioning is $2 per minute of video. The price is then prorated down to the second for any additional time. The price is per unique video so once you have a video captioned you can send to as many people as you'd like.

How it works:

  • Go to the "My Account" dropdown on the on the top right side of your portal. Click "Settings" and scroll down till you see "Enable Closed Captioning"
  • Once you turn on the capability you will be notified that you are purchasing $50 worth of Closed Captioning credits. Closed Captioning can be purchased in $50 increments. 

How to add captions in a campaign:

  • Set up your campaign and proceed as normal to the record page and upload, record or choose a video from previous recordings/video library to use for your ThankView send.
  • After attaching the video to a recipient, you can add captions by selecting the button at the bottom of the video. When you select it, a prompt will appear to confirm your purchase.

  • After purchasing captions for a video, the video and the recipient on the bar on the right side of the page will show that captioning is in progress.

  • You will be notified once the closed captioning is complete and can proceed to schedule your send. 
  • We recommend that you review the closed captioning to ensure it is exactly what you are looking for. 


How to add Captions in a Video Library:

  • Go to the Video Library and press Edit on the video that you want to add captions to (Note: All videos will be in the "All" folder.)
  • Click on Add Captions on the toolbar below your video.
  • Once captions have been added, there will be a bar on top of the video saying that Captions have been added. 


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