You have 3 options to choose what your recipient sees in their email or text. This is the first point of contact your recipient has with their ThankView and you can choose from the following options:
1. The Envelope Format allows your ThankView videos to arrive in a recipient's email via an envelope that is able to be customized with your organization's branding.
2. The Animated Format an option on the Setup page of your ThankView campaign to turn the first 3 seconds of your video in your campaign into an animated gif. (If you use an Intro Theme, this feature will not use the Intro Theme as part of the animated gif.) The gif will be the first animation that your recipients see in their email, as opposed to seeing an envelope.
3. The Thumbnail format is an option on the Setup page of your ThankView campaign to make a video thumbnail or uploaded image be the first image that your recipients see in their email, as opposed to seeing an envelope.
If the Envelope Format is not part of your package, please reach out to your designated Customer Success Manager or firstname.lastname@example.org to purchase it at an additional cost.