I can't upload my spreadsheet, even though it has less than 20k recipients?

Written by Lina Orjuela
Updated over a week ago

Can I check if I've sent ThankViews to a recipient before?

You can absolutely check if you've sent a ThankView previously to a contact.

Written by Lina Orjuela
Updated over a week ago

Does recipient data update itself if I upload duplicate recipients?

Importing new data will replace an old set of data if there are duplicates within a campaign and your contacts.

Written by Lina Orjuela
Updated over a week ago

What are merge fields?

And how should I use them in my campaign?

Written by John Dodderidge
Updated over a week ago

How can I delete contacts?

Does it affect the Metrics?

Written by Delaney Filby
Updated over a week ago

Is there a limit to the number of recipients I can have in a campaign?

What is max number of recipients?

Written by John Dodderidge
Updated over a week ago

How can I organize my contacts within ThankView?

ThankView offers lists so you can easily save and reuse your contacts!

Written by John Dodderidge
Updated over a week ago

What if we want to send multiple ThankViews to the same email address?

Do the Contacts and Lists pages delete multiples of the same email address?

Written by JD Beebe
Updated over a week ago

Can our recipients download the video?

Can we turn off that feature?

Written by John Dodderidge
Updated over a week ago

Is there a character limit in the notes section?

And what can I use Notes for?

Written by John Dodderidge
Updated over a week ago

Is there an easy way to remove all recipients from a campaign?

Can we go back and edit recipients after they're added to a campaign?

Written by John Dodderidge
Updated over a week ago

Can we add our Donor ID?

Can the Donor ID be the primary identification for our ThankView recipients?

Written by John Dodderidge
Updated over a week ago

Can we bulk upload contacts?

If we keep uploading contacts, will there be duplicates?

Written by John Dodderidge
Updated over a week ago