Sending

Mariah avatar John Dodderidge avatar Delaney Filby avatar +1
26 articles in this collection
Written by Mariah, John Dodderidge, Delaney Filby and 1 other

Can I send a ThankView without a video?

Can I send an image instead?
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

How can I format my ThankViews?

You have 3 format options to choose from!
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

How can I embed my organization's giving form into a campaign?

You can set up a giving form where your recipients can donate right in a ThankView.
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

Can I resend my ThankView?

Make sure to send Test emails to yourself to prevent the need to resend.
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

Who approves videos?

Who gets the email to approve videos from recorders?
Mariah avatar
Written by Mariah
Updated over a week ago

Can I Change a Scheduled Send?

Can I alter a send that is already scheduled?
Mariah avatar
Written by Mariah
Updated over a week ago

Can we send with Listserv?

Yes, you are able to send ThankViews with Listserv
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

Is there a limit to how many ThankViews we can send in a day?

The maximum is 10,000 ThankViews
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

How to keep healthy spam and bounce rates

Ways to reduce spam and bounce rates
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

Can I have my ThankView send from a custom phone number?

Yes!
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

Are sends scheduled in my time zone?

Yes, any sends that you schedule are sent at that time in your time zone.
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

How do I send a text campaign?

What are tips for sending a text campaign vs. email campaign?
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

Can I make edits to a campaign after the ThankViews are scheduled?

What can be edited without canceling the send?
Mariah avatar
Written by Mariah
Updated over a week ago

Do resends count against my account credits?

How do I know how many sends I have left?
Mariah avatar
Written by Mariah
Updated over a week ago

Can we re-add someone that has unsubscribed?

Let us know through chat or email, and we can re-add an unsubscribed email address.
Mariah avatar
Written by Mariah
Updated over a week ago

Why aren't my recipients showing up on the Send page?

Why are recipients showing up on the Recipients page and not on the Send page?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Where do replies to text messages go?

How can I respond to texts?
Mariah avatar
Written by Mariah
Updated over a week ago

How can I tell which emails bounced or unsubscribed?

Can I download a list of undeliverable and unsubscribed email addresses?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can ThankView detect whether a text is sent to a cell phone vs. a landline?

Will ThankView notify me if the text bounces?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Why does the time of our send not match what we are seeing in the data export?

ThankView's servers use Coordinated Universal Time.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How will text messages appear to recipients?

Here is a preview of what text messages look like.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I embed ThankViews onto my site?

John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Is there anyway we can get around our server's strict spam settings?

What are the ThankView email domains that should be whitelisted?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

If I add myself as a recipient does it count against my ThankView credits?

How do I preview what a campaign looks like?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What if our ThankViews are going to spam?

How can we lower the number of emails going to spam?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How fast do ThankViews send?

Does the sending process take longer with bigger campaigns?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago