Metrics

John Dodderidge avatar Delaney Strittmatter avatar Lina Orjuela avatar
17 articles in this collection
Written by John Dodderidge, Delaney Strittmatter, and Lina Orjuela

How can I share a link to a ThankView?

Here's the quickest way to copy a link to a ThankView.
Delaney Strittmatter avatar
Written by Delaney Strittmatter
Updated over a week ago

What is Bounce and Spam Rate?

How do I know which one is which?
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

What happens when someone unsubscribes?

John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can we integrate ThankView with our CRM?

What information can be synced with Salesforce?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I pull lists from my Metrics?

You can pull out Quick Lists of recipients on your Metrics page.
Delaney Strittmatter avatar
Written by Delaney Strittmatter
Updated over a week ago

What is a tracking pixel?

Use tracking pixels to retarget viewers with online advertisements or to add them to Facebook custom audiences.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What is the difference between the two video links in the metrics spreadsheet?

One link includes the video and landing page, the other is just the video download
Delaney Strittmatter avatar
Written by Delaney Strittmatter
Updated over a week ago

What if a recipient opens the email again later on?

How does that affect our metrics?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How can I export the Metrics dashboard into a pdf?

You can print that out right from the Metrics page.
Delaney Strittmatter avatar
Written by Delaney Strittmatter
Updated over a week ago

Do the metrics include all campaigns?

Will the Metrics page include campaigns we've deleted?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Who receives the Weekly and Daily report?

What is in the Daily Report?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What do the stars in the Recipients section mean?

How does ThankView calculate client engagement?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Does ThankView have a public API?

Can we build our own system integration to pull in contacts?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How can we increase our open rate?

Some tips and tricks for increasing the number of views
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What is the difference between opens, clicks, CTA clicks, & views?

Can I tell when a recipient has watched the video?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Why are emails not deliverable?

Reasons that email addresses may be marked as "Undeliverable"
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What analytics do you offer?

What does the Metrics page look like?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago