Recording/Videos

Lina Orjuela avatar Mariah avatar Delaney Filby avatar +1
29 articles in this collection
Written by Lina Orjuela, Mariah, Delaney Filby and 1 other

Can I trim my video?

Can I make my video to be a few seconds shorter?
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

Why is my audio not in sync with my video?

Your video may have had issues while it was being recorded.
Lina Orjuela avatar
Written by Lina Orjuela
Updated over a week ago

Can I delete videos?

Can you and what happens if you delete your videos
Mariah avatar
Written by Mariah
Updated over a week ago

How can we change or remove a video attached to a campaign?

Make sure to select the recipient/s, and then click the "Change Video" icon
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

What is video sequencing?

A How-to Guide to ThankView Video Sequencing
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

What is ThankView's video ratio?

ThankView's video ratio is 4:3
Delaney Filby avatar
Written by Delaney Filby
Updated over a week ago

How do I go about recording my videos on ThankView?

A quick how-to guide for the Videos page
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What are some tips for recording?

Tips and tricks to recording like a pro
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I use my own captions for my ThankView?

Absolutely!
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I add/combine multiple videos in one ThankView?

What kinds of editing is available on the ThankView platform?
Mariah avatar
Written by Mariah
Updated over a week ago

Why are the videos pixelated when recording on my iPhone / iPad?

The best way to record on an iPhone or iPad is by uploading videos from your camera library
Mariah avatar
Written by Mariah
Updated over a week ago

I want to have multiple users create videos for a campaign. What is the best way to do this?

Learn about our Video Request feature.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I download a video from my Video Library?

Yes! Click on any video in your library to download it.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How does captioning work?

Mariah avatar
Written by Mariah
Updated over a week ago

How do I download my captions?

John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I move on to the next recording before previous recording has processed on my phone?

Currently, you have to wait for each video to upload before moving on to the next on mobile
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How do I use a previous recording in a future campaign?

All videos recorded in ThankView are saved under "Previous Recordings"
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Why are videos taking up space on my iPad?

iPads save videos by default.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Do we have permission to use the videos recipients send to us or record directly in the platform?

Yes, each recipient who replies must check a box giving you permission to use the video
Mariah avatar
Written by Mariah
Updated over a week ago

I don’t see my video recording in the video library. Is it gone?

Any video recorded in ThankView is saved under the Previous Recordings tab
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I send the same ThankView to multiple recipients?

Can I attach the same video to more than one person?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What are the tags for in the video library?

Tagging videos makes them easier to search and organize
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What is the ideal video size to upload?

What is the max file size for videos?
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

How long do you recommend the video being?

John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What kind of file types can you upload?

You can upload file types .mov, .avi, and .mp4.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I preview what my finished ThankView will look like before sending?

Yes! You can send a test email before scheduling the campaign.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Do I have to record them all in a single sitting?

Nope! You can record ThankViews all at once or at different times.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

What is the maximum length of a ThankView?

The max length of a ThankView video is 5 minutes.
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago

Can I record my ThankViews using a mobile phone?

Absolutely!
John Dodderidge avatar
Written by John Dodderidge
Updated over a week ago